NOUNITESKONNECT: FREQUENTLY ASKED QUESTIONS BY STUDENTS

1. I have made a compulsory payment before the review would I be refunded the difference? Returning Students who have paid N23,500  as compulsory fee before the change to N15,000 should note that they have already made a payment of N8,000, which covers Jamb Regularization  and Result Verification One-Off payment. Others who are just making payment of N15,000 will make the remaining N8,000 compulsory payment before graduation.
   Visit this link for more details http://www.nou.edu.ng/noun/announcements/NOUN%20PAYMENT%20SCHEDULES%20ADJUSTED.pdf
   
2. How do I have access to my e-wallet ?
   Log in to your profile and Click on MY E-Wallet Menu by the left side of the page


3. How do I print my e-wallet details from the Old Portal?Log in to your profile and Click on MY E-Wallet Menu by the left side of the page and Print the Page


4. I have a balance in my previous e-wallet account on the Old Portal, how can it be transferred to this new portal?
   Visit your study center with evidence of payment and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal


5. I have paid for application/Registration  via E-Transact and this new portal is rejecting the PIN
   Visit the study center with all evidence of payment and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before necessary action is taken.


6. I can’t Log in as a Returning studentYou will have to sign up as a first timer on this new portal, log on to www.noun.edu.ng click on returning students and read all the information on the page carefully OR click directly on this link http://www.noun.edu.ng/Signon.aspx  to sign up and later sign in with your supplied information. Matric NO. and Password as required on the portal.


7. I am a returning student I don’t have a clearance codeAs a Returning student, you don’t need a clearance code, use your matric number


8. Do I need a new matric number to carry out student tasks on this new portalNO! your Matric number is still valid, all you need do is to signup first (See FAQ - 9 Above).


9. I have signed up successfully as a Student  but when I tried to log in its rejecting my password
   Click on forgot password link, enter your matric number,  your password will be displayed to you online immediately and at the same time send a copy to your email address.


10. I can’t view my registrable courses on this new portal
    What Level are you? Check your current level, if not correct lodge the complaint through your study center for change of Level and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal


11. My Current level is not correct or  is showing Zero (0)
    Lodge the complaint through your study center for change of Level and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal


12. I mistakenly register for a course, I want to drop it
    Apply for Drop Course through your study center and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal


13. My date of birth is not correct on the new portalApply for change of Date of Birth through your study center and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal


14. The portal is rejecting my matric number
    Try signup as a first timer on this new portal, log on to www.noun.edu.ng click on  returning students and read all the information on the page carefully OR click directly on this link http://www.noun.edu.ng/Signon.aspx  to signup and later sign in with your supplied information. Matric NO. and Password as required on the portal. If Problem persist  email to support@noun.edu.ng.


15. I am trying to sign-up as an Applicant; the system is telling me password not matchEnter the same password in the first and second password box, it is for verification purpose


16. My TMAs are missing
    Lodge the complaint through your study center and hold on while it is being processed. All such cases are collated in batches and directed to the appropriate channel for verification before reflecting in your new profile on this portal